Help
How can we help?
Short answers first. If your question is not here, write to us. A person reads every message.
Your account
Do I need an account?
No. Prism creates an anonymous account the first time you open it. Your charts are saved without signing up. Link Apple or Google in Profile if you want your charts on another phone.
I got a new phone. How do I keep my charts?
Before you change phones, link your Apple or Google account in Profile → Sync across devices. On the new phone, install Prism and sign in with the same account. We cannot move charts from an anonymous account that was never linked.
How do I export or delete my data?
Profile → Export my data gives you a file with everything Prism stores. Profile → Delete account deletes it all. You can also ask by email from the delete-account page.
Charts & birth time
I don’t know my birth time. Can I still use Prism?
Yes. Choose “I don’t know”, and Prism calculates everything that does not depend on the hour. Your rising sign and houses need the time, so Prism tells you which parts are less certain. If you find your time later, edit the chart. A birth certificate often shows it.
My rising sign looks wrong.
Check the birth time and place in Profile → Edit profile. A few minutes or the wrong city can change it. Prism reads the time in the local time of the birthplace, including summer time in that year.
Which zodiac and house system does Prism use?
The tropical zodiac, which most Western astrologers use, and Placidus houses. The positions come from precise astronomical tables.
Can I add charts for other people?
Yes. Your own chart is free. Adding a partner, friends and family is part of Prism Gold. Only add someone’s details with their permission.
Colours & readings
What do the five colours mean?
They show how today’s planets affect your chart: Hard, Tense, Steady, Flow and Harmony. A Steady day is a normal day, not a bad one. The colours page explains each one.
Why is my day different from my friend’s?
Prism compares the sky with each person’s whole birth chart, not just the sun sign. So two people with the same sign usually get different days.
Is this advice?
No. Astrology in Prism is for reflection and fun. It is not medical, legal, financial or psychological advice. For important decisions, talk to a professional.
Plan
How does Plan choose the best days?
Each plan has a planet that tradition links to it, for example Mercury for contracts and Venus for dates. Plan scores the coming days by how the sky affects that planet and the related houses in your chart. It shows the best periods and the days to avoid.
Why does Plan say “avoid” during Mercury retrograde?
For paperwork, purchases and publishing, tradition says to wait while Mercury is retrograde. Prism follows this rule for those plans only.
How far ahead can I plan?
The next 30 days for free, up to 90 days with Prism Gold.
Subscriptions
How do I cancel Prism Gold?
Cancel in your App Store or Google Play subscription settings, or from Prism → Profile → Manage subscription. Do it at least 24 hours before renewal.
How do I get a refund?
Apple and Google handle refunds. The subscriptions page links to both refund forms.
Gold disappeared after reinstalling.
Sign in to the store account you used to subscribe. Then tap Restore purchases on the Gold screen or in Profile.
Privacy
Do you sell my data?
No. We use your birth details only to calculate your chart and forecasts. Prism shows no ads and does not track you across other apps.
Does Prism use my location?
No. You type your birthplace. Prism never asks for your phone’s location.
Also: subscriptions & refunds · deleting your account · how Prism works · privacy policy