Help · Prism Gold
Subscriptions & refunds
The App Store or Google Play charges for Prism Gold, so you manage it there. Here is where to find the settings.
iPhone & iPad
Manage or cancel
- Open Settings and tap your name.
- Tap Subscriptions, then Prism.
- Choose another plan, or tap Cancel Subscription.
Or in Prism: Profile → Manage subscription. Open your Apple subscriptions.
Android
Manage or cancel
- Open the Google Play app and tap your profile picture.
- Tap Payments & subscriptions → Subscriptions.
- Select Prism, then change plan or Cancel subscription.
Or in Prism: Profile → Manage subscription. Open your Google Play subscriptions.
When cancelling takes effect
Cancel at least 24 hours before the end of the current period. Then the subscription does not renew. You keep Gold until the end of the period you paid for. After that, Prism goes back to the free version. Your charts and history stay.
Free trials
When a free trial is available, it comes with the yearly plan. Before you confirm, the app shows the date of the first payment. If you cancel before that date, you pay nothing. Both stores send a reminder before a trial becomes a paid subscription.
Refunds
Prism cannot give refunds itself. Payments go to Apple or Google, and they decide about refunds under their own rules.
- App Store: go to reportaproblem.apple.com, sign in, choose “Request a refund” and pick Prism Gold.
- Google Play: you can often get a refund within 48 hours from Google Play’s refund request page. After that, contact us. We will help if Google allows it.
Restore purchases
New phone, or reinstalled Prism? Sign in to the Apple ID or Google account you used to subscribe. Open Prism and tap Restore purchases on the Gold screen or in Profile.
Deleting your account doesn’t cancel Gold
The store charges for the subscription, not Prism. If you delete your Prism account, also cancel Gold in your subscription settings. If you do not, it keeps renewing. See deleting your account.
Still need help?
Write to support@prism-horoscope.com. Tell us which store you bought from and about when. Never send card details.